Thanks
for helping us get this problem solved. The first thing you will
need
to do is to verify that the console computer is running the 3.25
version
of CPS. To do this, do the following:
1.
Start CPS by clicking on the CPS icon on the desktop.
2.
Click on the Help menu item
3.
Click on the About menu item. It should be listed near the bottom of
this
screen.
Once
you have verified that in fact that console computer has CPS 3.25
you
will need to do the following on the replacement computer
1.
Start that computer
2.
Open a browser (preferably Internet Explorer)
3.
Go to http://12.96.161.117/e/cpsdownload/update/cpsupdate.exe
4.
When you go to this link you should automatically be prompted to
either
open or save cpsupdate.exe. I would save it to the desktop
5.
Double click on this file once it has been saved
This
will install CPS version 3.2. You will now need to upgrade version
3.2
to version 3.25.
1.
Go to www.einstruction.com
2.
Select the QuickLinks dropdown in the lower left side of our website
3.
Select the Downloads option
4.
Once this screen comes up choose "CPS for PC Services Releases"
option
from the dropdown
5.
The page will display a number of service releases, choose the second
one
"Service Release - CPS 3.20 to 3.25".
6.
Again you will be asked to either open or save. I would save it to
your
desktop.
7.
Run the service release to upgrade to 3.25.
Additionally,
is the console computer connected to a network printer or
is
the CPS database being run from a network drive or any drive other
than
the drive in the machine.
Let
me know if you have any questions. My mobile number is (940)
367-1962.
Regard,
William
Johnson
Chief
Technology Officer
eInstruction
Corporation
(940)
565-0004