Remote problem: What to do? (3/24/2005)

Hello: I am in your class.  My class-participation remote stopped working... I tried a bunch a of new batteries.  I was wondering what the process is to replace it?  Do I have to pay again? Please get back with me thank you. -- A concerned student.

Instructor's response: This is what you should do.

1. Come to see me after the class. We need to find out whether your remote sends out a correct signal.

If it is defective, you may go to coop to exchange for a new remote, if you purchased the remote this semester. If it is an old remote, you need to buy a new one. It costs ~$4.

• Once you have the new remote, go to line 5.3 in your homework service account to enter your new serial number.
• Verify that the homework service accepts your new serial number by revisit line 5.3. If the homework service does not accept your new serial number,  reenter your new serial number once again. You need to read the fine-print to see why the computer did not accept your new serial number first time, and follow the instruction. 
• No, you do not have to pay $12.50 enrollment fee again.
  
  

2. In other classes, if your instructor is not available to test your remote for you, please contact

· interactive support assistant: Huai Huang, ctalk@physics.utexas.edu

· or class work assistant: "Patrick Kreuzer" <pkreuzer@mail.utexas.edu>

3.  Once you have called instructor/TA's  attention of the remote-problem, you should resolve the problem asap. It is our policy that a student should not be penalized for the inclass attendance/participation credit due to his/her  hardware problems which are beyond student's control. Please work with your instructor (or TA) to get back your in-class credit for those classes when your remote is not working.

I hope your remote problem will be resolved soon.

Charles Chiu